Frequently Asked Questions

What happens when I place an order?

You’re supporting a woman-owned small business and a family.  We do a happy dance and celebrate each and every purchase before we pack up your experience.  You’re also contributing to the mission of the company, which is to promote a sense of community and connection among mothers.  

When will my items be shipped?

We request 3-5 business days for shipping.  Usually, handling and packaging are completed in 3 days but at times we just need a couple extra days.  Thanks for understanding!  We are excited to prepare, package, and ship your items. 

Shipping times are calculated with business days, Monday-Friday, not including holidays.  If you haven’t received your items within four weeks of ordering, please contact connect@theshiftedones.com 

Where are my items shipping from?

All items will be shipped from Upstate South Carolina, USA.

How will my items be shipped?

Items are shipped out by USPS. A tracking number will be sent to you once your order is packed.

Do you ship internationally?

We hope to in the future, but not at this time.

Can I make a change to, or cancel, my order?

Email connect@theshiftedones.com if you need to cancel or change your order.  Once an order has been submitted, we may be able to make changes. 

What if my package is returned to the seller as undeliverable?

Any packages returned to the sellers that are labeled by the shipping carrier as undeliverable will be refunded when returned to the seller. Refunds will be issued to the payment method used for that specific order unless the package is returned after the package is 40 days old. Packages older than 25 days will be refunded as store credit.

Why isn't my order going through?

First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.

If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered during checkout does not match the billing address that your bank or cardholder has on file for that card.

Be sure to use an up-to-date browser when looking at the site, like Google Chrome.

Can I return my order?

If you don't love your purchase please contact us within 14 days of receipt to arrange for a replacement or refund.  Please contact us at connect@theshiftedones.com  with your order number and the item you’d like to return.

What do I do if the item I received is damaged or defective?

If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that you send your order number, and a picture of the issue. This will help with quality control, and prevent the same situation in the future. As with returns, please contact us within 14 days of the purchase of your order.